Privacy at Riverbend.

What you tell us

The quote form asks for your name, phone number, address or neighborhood, a description of the plumbing problem, and whether it is an emergency. Give us the information needed to understand the job. Please leave out payment card details, passwords, identification documents, and information about other people that we do not need to arrange a visit.

The online form

The form checks your entries in your browser. We do not save those entries on this website or include them in the next page's address. Your browser may remember entries through its own autofill settings. Call the office to discuss work or arrange a visit.

How we use information

When you contact the office, we use the details you give us to understand the plumbing problem, check our service area, estimate arrival, prepare a quote, and communicate about the work. We also use job records to answer questions about completed visits and keep the records needed to run the business. We do not sell your contact information or use a service inquiry to sign you up for advertising.

Who can see it

Riley and the plumbers handling your visit can use the information needed for scheduling and the job. Providers helping us operate our communications or keep business records may handle information for those tasks. Website hosting can involve technical request information, such as an IP address and browser details, to deliver pages and protect the service. This site does not use advertising pixels or analytics cookies.

Keeping and deleting records

We keep inquiry details while discussing your request and retain job records for follow-up, business recordkeeping, and applicable obligations. When information is no longer needed for those purposes, we delete it. You can ask what we hold, correct a detail, or request deletion by contacting the office. We may need to confirm who is asking and explain any records we still need to keep.

Send privacy questions or deletion requests to office@riverbendplumbing.example.