Family-run since 2011
I spent sixteen years with a bigger plumbing outfit before I started Riverbend in 2011. I had one used van and a rule I wanted to keep: agree on the price at the kitchen table before a tool comes out. I had watched too many homeowners open an invoice they had never seen coming. By then the work was finished, and they were left trying to understand a bill they had never agreed to.
That stayed with me. When we come to your house, we explain what we have found and what the work will cost. You get to ask questions and decide before we begin. I still take the water heater calls myself. A cold shower is reason enough to want an answer, but you should have time to understand whether your tank needs a repair or a replacement.
We have four trucks now, covering Riverbend, Alder Flats, Marigold Heights, and Foundry District. My sister Riley has answered the phone since 2013. Casey joined as an apprentice in 2016 and now leads our drains and leak detection work. We have more people to keep track of than we did with one van. The kitchen-table rule is still how we start a job.
Jordan Lane, owner
Nevada licensed, bonded and insured
We explain what we found and give an upfront price. You approve the work before it starts, and we test the result with you.
Owner · Residential plumbing
Jordan is 52 and still takes the water heater calls himself. He spent sixteen years with a bigger outfit before starting Riverbend in 2011 with one used van. The kitchen-table quote is his rule, learned from watching homeowners face unexpected invoices. He tends to let you finish your question before answering. When he gives you a price, he means it.
Service lead · Drains and detection
Casey joined Riverbend as an apprentice in 2016. Now 34, Casey runs drains and leak detection and trains the newer plumbers. If a main line needs a camera, Casey is the one beside the screen, taking time to explain what you are looking at. Expect a patient explanation before the next step.
Office coordinator · Scheduling
Riley is Jordan's sister and has been answering the Riverbend phone since 2013. At 45, she knows which crew is where and gives you the arrival estimate and call-out charge before you ask. If you have called Riverbend, you have talked to Riley. She keeps track of the calls while the plumbers are out, so you have someone to ask about your visit.
Emergency line answered 24/7
Answered 24/7. Call-out $129, arrival estimate by phone.